1. Do I need an appointment to visit The Poké Court?

Nope! Walk right in. Just tell the front desk that you're here for The Poké Court and sign in.

2. What are your hours? Are you really not open on weekends?

We're open Monday - Friday from 11:30AM ET - 5:30PM ET. Unfortunately, the building we're located in has limited public hours and is not open on the weekends. We wish we could be though!

3. Help! I can't find you...

We know our location can be a bit tricky to find. We're located inside of a co-working location called Spaces so you won't see any signs for The Poké Court from the street. Once you're inside Spaces and have signed in at the front desk, take the elevator to the 2nd floor and turn left immediately out of the elevator. We're the first door at the start of the hallway (#253).

Click here to watch a video showing how to find us after entering Spaces.

For our trade-in policies and rates, read our Trade-In Policy.

1. I'm not able to visit The Poké Court in person. Can I still sell to you?

Email us at info@thepokecourt.com and include "TRADE-IN NOT LOCAL" in the subject line. We'll see if we can work something out!

1. Do you have X card or product?

Send us a picture or the name of what you're looking for and we can definitely let you know. Our inventory is also constantly changing, so if we don't have it now, check back in a few weeks or so.

2. Do you sell ungraded / raw singles?

We do! Because our singles inventory changes so often, we don't put them on our website. However, you can visit our NYC location and browse our singles in person.

3. Will an item come back in stock?

Products from newer sets are more likely to be restocked than older sets, however we are also adding new inventory all the time. If there's a particular set or product you're interested in, reach out to us and we can let you know if we're anticipating a restock.

4. Is everything you sell in store also available online?

No, ungraded singles and the majority of our Vintage sealed products are only available in store.

5. If I buy # boxes/bundles/packs of a product, can I get a sealed case?

Typically, if we have sealed cases available for a particular product, it will be listed as an available purchase option on the product page.

6. Do. you sell non-Pokémon TCG (Yu-Gi-Oh!, One Piece, etc.)?

Sorry, we're a Pokémon only shop.

1. There's an issue with my order.

Please email us at info@thepokecourt.com with your Order Number and a brief description of the issue.

2. Can I cancel my order?

If your order hasn't shipped yet, you can cancel your order. However, cancelled orders will be subject to a 20% cancellation fee. Email us at info@thepokecourt.com with your Order Number and we'll process the cancellation.

For more information on Pre-Orders, read our Pre-Order Policy.

1. Do you ship pre-orders on release day?

We try our best to ship pre-orders as close to release day as possible, however we are dependent on when we receive the product from our distributors. The shipping date we provide for pre-orders is an estimated ship date and it is possible for us to ship orders slightly earlier that, on the day of, or slightly later than that date.

2. How do I know when pre-orders drop?

We announce pre-orders (and other big product drops) on our Instagram and through email.

• Follow our Instagram: @thepokecourt
  
• Sign up for email updates

For more info on Shipping, read our Shipping Policy.

1. I placed two orders. Can they be combined and my shipping cost refunded?

It depends on the total weight of your orders. Please email us at info@thepokecourt.com with the order numbers you wish to be combined and we'll see what we can do.

2. How long will it take for my order to ship to me?

Shipping time estimates will be displayed during checkout under the "Shipping Methods" section. Please be aware of upcoming holidays as they can affect shipping times, even with upgraded shipping. 

3. How quickly do you ship orders out?

Unless otherwise stated in the product description (eg. pre-orders), orders placed on Sunday - Thursday are typically shipped within 24 hours and orders placed on Friday - Saturday are typically shipped the following Monday. Orders placed while The Poké Court is on holiday are typically shipped the next open business day.

4. Do you ship internationally?

Due to the cost of postage and customs, we unfortunately do not ship outside of the continental US at this time.

5. Where is my order?

Please keep in mind that the delivery date displayed with your tracking details is an estimate, and your order is not guaranteed to arrive on that date. If your order still hasn't arrived a few days past the estimate delivery date, email us at info@thepokecourt.com with your Order Number and we'll do our best to help you.

If your order includes a prints, please be aware that prints are shipped separately in shipping tubes. Shipping tubes don't go through the normal mail sorter and tracking isn't updated until the day of delivery.

1. How does in-store pickup work?

You'll receive an email from The Poké Court when your order is ready for pickup. Come in anytime during our open hours. Unfortunately due to the building we're located in, we're not able to offer pickups on the weekends.

You'll need to provide your name and order number when picking up your order.

2. How long do I have to pickup my order?

You have 30 days from the date we send your pickup confirmation email to pickup your order. 

After 30 days, we'll refund your order, minus a 10% restocking fee, and return the items to our inventory.

3. Can someone else pickup my order for me?

Yes, they'll need to provide your name and the order number.

4. I want to come pickup my item instead of having it shipped to me. Can I get the shipping cost refunded?

Please email us at info@thepokecourt.com. Make sure to include your order number.

For more information on Returns and Refunds, read our Refund Policy.

1. Do you accept returns?

It depends on what items you want to return. Please refer to our Refund Policy.

2. Do you offer free returns?

No, the cost of the return shipping label will be deducted from your order's refund.

3. How long do I have to return an item?

You must contact us within 14 days of receiving your order.

4. Can items purchased online be returned in store?

Yes, eligible items can be returned in store with proof of purchase.

5. Can items purchased in store be returned by mail?

No

1. Can I submit my cards for grading through The Poké Court? How much does it cost?

Yes, we offer PSA grading submission services! For more info about the process, pricing, etc., check out our PSA Submission Service page.

2. Is my card worth grading?

There are a couple of factors that can help determine whether your card is worth grading:

• Personal Preference - If you have a favorite card that you're looking to authenticate, protect, memorialize, etc. for your personal collection, then our opinion is that it's always worth getting it graded ☺️
• Graded Value - Take a look at eBay or PriceCharting for the current value of a PSA 9 or 10 for the card(s) you're interested in grading and if that value isn't high enough to offset the grading fee, then generally we would not recommend grading.
• Card Condition - Card condition can be difficult and subjective to judge. There are 4 condition categories by which PSA judges your cards and the closer to perfect across those categories your card is, the higher it will score. Generally if your card looks like it'll score less than a PSA 9, we don't recommend grading (vintage cards can be an exception). We're happy to take a look at your card in person, but please understand that we aren't PSA graders and can't guarantee what grade your card will get.

1. Can I do a collaboration with you or host an event in your shop?

Let's chat! We've hosted various content creators, as well as Rip 'n Ship events with streamers, before and are definitely open to more. Reach out to us on Instagram (@thepokecourt) or by email (info@thepokecourt.com) and we can discuss details.

2. Where can I follow you?

We post inventory updates, shop news, rip 'n ships, and more to the following platforms:

• Instagram: @thepokecourt
• Whatnot: @thepokecourt
• TikTok: @the.poke.court
• Facebook: Poke Court